Privacy

Privacy policy statement

At Ingeus Pte Ltd (“Ingeus”), we respect the privacy and confidentiality of your personal data. We are committed to implementing policies, practices, and processes to comply with the Personal Data Protection Act 2012 (“PDPA”) and related legislation.

This Privacy Policy sets out Ingeus’s collection, use, disclosure and storage of your personal data when you interact with us whether in person or via the internet, including but not limited to when you use or visit our website(s) (“our website”, or “Ingeus’s website”), visit our social media platform or any other advertising or event sites run by Ingeus.

The following is set out in this Privacy Policy:

How and when your personal data is collected, used, disclosed, stored or otherwise processed by Ingeus;
The purposes for which Ingeus collect, use and disclose your personal data;
How you may access your personal data and seek correction of your personal data;
How you may make a complaint regarding personal data, and how Ingeus will deal with any such complaint.

Updates to this Privacy Policy will be published on our website.

If you have any questions regarding this Privacy Policy or our privacy practices generally, please do not hesitate to contact our Data Protection Officer through our website.

What is personal data?

As used in this Privacy Policy:

“personal data” means data, whether true or not, about an individual who can be identified

(a) from that data; or
(b) from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name, residential address, email address, telephone number, nationality, gender, date of birth, photograph, employment information and financial information.

Other terms used in this Privacy Policy shall have the meanings given to them in the PDPA (where the context so permits).

Collection of personal data

Personal data collected by us will usually fall into one of the following categories:

Contact information (name, age, address, email address and telephone numbers);
National Identification Number (e.g. NRIC);
Employment information (e.g. employment history, curriculum vitae (CV));
Financial information (e.g. last/current salary);
Information obtained to assist in managing client and business relationships.

We may collect your data from you in a variety of ways including when:

We provide services to you;
You visit our website;
You submit your information in response to Ingeus’s marketing events or activities; or
You contact us by any method, such as face-to-face, over the telephone, through an online form or portal, through a paper form or by email.

Sometimes we will collect personal data from a third party or a publicly available source, for example where we have your consent, where we are required by law to do so, or if it is unreasonable or impracticable to collect the personal data directly from you (e.g. checking a candidate’s work history). You may choose to deal with us anonymously or under a pseudonym. However, in some circumstances, anonymity or the use of a pseudonym will render us unable to provide the relevant service or reasonably conduct our business, and we may request that you identify yourself. For example, it would not be practical to deal with you anonymously if we are providing assistance in securing paid employment to you.

You may also choose not to provide us with your personal data. Depending on the circumstances in which you do so, however, we may be unable to provide you with our services as a result.

Why do we collect, use and store your personal data?

We collect, use and store your personal data to provide you with our services which include:

Career Matching Services
Employee Management
Training / Education
Research

We may also collect, use and store your personal data:

For marketing purposes, in order to provide you information about the services we offer
To respond to your questions or suggestions
To improve the quality of our services
To improve the quality of your visit to our website
To undertake employee recruitment activities
To assist with data analytic processes

You may opt out of receiving marketing information by notifying us accordingly. If you opt out of receiving marketing information, we may still contact you in connection with the services we provide to you, such as for appointment reminders and follow-ups.

Our services, functions, and activities, as well as those of our contracted service providers, may change from time to time.

Protecting and storing your personal data

We understand the importance of keeping personal data secure and safe. Some of the ways we do this are:

Requiring employees and contractors to enter into confidentiality agreements;
Securing hard copy document storage (i.e. storing hard copy documents in locked filing cabinets);
Implementing security measures for access to computer systems to protect information from unauthorised access, modification or disclosure and loss, misuse and interference;
Ensuring that data storage devices such as laptops, tablets and smart phones are password protected;
Providing discreet environments for confidential discussions;
Implementing access control for our buildings including waiting room / reception protocols and measures for securing the premises when unattended; and
Implementing security measures for our website(s).

Personal data may be stored in documentary form but will generally be stored electronically on our software or systems.

How long will we store your personal data?

We store your personal data for as long as necessary for the purposes for which it was collected or to which you have given your consent, or for any other legal or business purposes. This means that we might retain your personal data even after you close your profile with us. We may also anonymise your data by removing identifying details.

Who will we disclose your personal data to?

Like most businesses in Singapore, we contract out some of our functions and rely on third party suppliers or contractors to help us conduct our business, for example to provide specialised services such as legal advice, security services, business advisors and financial services. We may disclose personal data to these third parties in connection with their provision of goods or services to us where you have consented to such disclosure.

We may also disclose your personal data to other related entities within our corporate group for our own business purposes. We will always obtain your separate consent to do this.

We may also disclose your personal data to government agencies or statutory boards, private sector organisations or other entities where required or permitted by law, such as but not limited to the following circumstances:

You have consented to such disclosure;
We believe that you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies, and it is being disclosed for a purpose related to the reason we collected the information;
We are required or authorised to make such disclosure by law or the requirements of any professional bodies;
We believe it is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. the Police, the Immigration & Checkpoints Authority).

The persons to whom we disclose personal data are always located in Singapore unless you provide consent otherwise. If you are a staff of Ingeus, personal data relating to you and for our marketing activities may be disclosed to recipients outside Singapore, including to recipients located in countries where Ingeus has offices.

Personal data collected and stored in respect of any applicable Singapore Government contract will not be stored in an offshore cloud host service or transferred outside of Singapore.

Accuracy of personal data

We take steps to ensure that all personal data we collect, use, disclose or store is accurate, complete and up to date. Please contact our Data Protection Officer (details below) if you are aware that the personal information that we hold about you does not meet this objective.

How can I request for access to or correction of my personal data?

You can request for access to or correction of personal data that we hold about you.

The procedure for requesting access and/or correction of your personal data is as follows:

All requests for access and/or correction are to be made in writing and addressed to our Data Protection Officer (see contact details below). All requests should specify how the information is proposed to be accessed (photocopies, electronic copy, or visual sighting) and if correction is required, details of the correction sought.
Please provide as much detail as possible regarding the Ingeus business, department and/or person to whom you believe your personal data has been provided and when. This will allow us to process your request more efficiently.
You will need to verify your identity and authority before access to or correction of your personal data is granted.
If you have requested for access of personal data, we will endeavour to acknowledge your request and provide access as soon as reasonably possible. If we are unable to respond to your request for access within 30 days after receiving your request, we will let you know within thirty (30) days of your request the anticipated timeframe for a response to be provided.
We may charge a reasonable fee for access to your personal data. Once the request has been processed by us, you will be notified of our response and proposal for suitable access (provision of photocopies, digital copies or visual sighting, where appropriate). If a fee is chargeable, we will let you have a written estimate of the fee. You will be required to pay such fee prior to the release of any information.
We may refuse to grant access to personal data if there is an exception to such disclosure which applies under relevant privacy legislation.
If you have requested for correction of personal data, we will correct the personal data as soon as practicable if we are satisfied on reasonable grounds that a correction should be made. If we are unable to respond to your request for correction within 30 days after receiving your request, we will let you know within thirty (30) days of your request the anticipated timeframe for a response to be provided.
There will be no fee chargeable for correction of any error or omission in the personal data that we possess about you. If we decline to make the corrections sought, we will provide written reasons as to why we declined to make such alterations.

We have a designated Data Protection Officer who is responsible for the management of:

Requests for access to and correction of personal data.
Complaints regarding our management of personal data.

For information regarding privacy, our Data Protection Officer can be contacted at:

The Data Protection Officer
Ingeus Pte Ltd
11 Eunos Road 8, Lifelong Learning Institute Building
#06-04/05
Singapore 408601
Tel: 6202 0700

How do we handle complaints?

If you consider that there has been a breach of our data protection obligations, you are entitled to complain to Ingeus.

All complaints are to be in writing and directed to the Data Protection Officer using the contact details above. The Data Protection Officer will endeavour to acknowledge receipt of a written complaint within two (2) business days.

The Data Protection Officer will investigate the complaint and attempt to resolve it within ten (10) business days after the written complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact the person making the complaint to provide an estimate of how long it will take to investigate and respond to it.

Communications and marketing policy

We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone or SMS. We may use your email address and phone number to (i) confirm your information (ii) send notices and other disclosures as required by law or (iii) advise you of programs you are formally registered with and/or (iv) provide information about the services we provide. Generally, users cannot opt out of these communications, which are not marketing related but merely required for the relevant business relationship.

We may also collect, use and store your personal data for marketing purposes in order to inform you of the services we offer. Part of delivering a high quality, personalised digital experience is recognising who we're talking to, so that we can provide the services that you want from us. To do that, we may need to request and store some of your personal data. We know your privacy is vital, so these details will only ever be used in accordance with the terms of this Privacy Policy.

Ingeus may also use your personal data for the purpose of marketing its services.

If you do not want to receive marketing material from us, you can contact us as through your coach or case manager, via our reception on +65 62024700 or through our website here.

Cookies and other technologies are used by Ingeus on our website and through email to automatically collect certain types of information. The collection of this information allows us to customise your online experience (including tailored marketing from Ingeus), improve the performance, usability and effectiveness of Ingeus’s online presence and to measure the effectiveness of our marketing activities.

If you register or log into our website or social media or advertising site and provide personal data, we will use your information to personalise your user experience. If you register or log into an Ingeus website using a third-party account (such as LinkedIn, Google or X), we may collect the personal data that you have permitted the third-party service to share, including your name and email address, depending on the privacy settings you have set with such third-party service and their privacy policy.

IP address

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. Public IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct website trend and performance analysis, and to personalise your user experience.

Cookies

Cookies may be placed on your computer or internet-enabled device whenever you visit our website. This allows the site to remember your computer or device.

Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser's settings (often found in your browser's Tools or Preferences menu). You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our website’s features.

Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including public IP addresses, but this is for the purpose of identifying the number of unique visitors to our website and geographic origin of visitor trends, and not to identify individual visitors.

Analytics tools

Ingeus uses analytics tools, such as Google Analytics. Reports obtained from Google Analytics are used to help improve the efficiency and usability of this website.

Google Analytics uses first-party cookies and JavaScript code to gather statistics about how the Ingeus website is accessed. It anonymously tracks how our visitors interact with our website, including where they came from, what they did on the site including such things as news registration. No personal data is collected or stored by Ingeus or Google. The information generated by the cookie and JavaScript code about your use of the website (including your IP address) will be transmitted to and stored by Google on servers located outside Singapore. Google is based in the United States of America (USA). Should you wish to contact Google, you can find contact details on Google's Contact us page.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

By using our website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. Relevant legislation of the USA will apply. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Google Tag Manager

We use Google Tag Manager, a digital marketing service provided by Google Inc. (“Google”).\Google Tag Manager uses tags which are tiny bits of website code that allow us to measure traffic and visitor behaviour, understand the impact of online advertising and social channels, use remarketing and audience targeting, improve the efficiency and usability, as well as test and improve our website. Google Tag Manager keeps track of a set of tags and tag-firing rules, but it does not collect or store any personal data. When a user visits our website, the most up-to-date tag configuration is sent over to the end-user’s browser with instructions to fire appropriate tags. The information generated about your use of our website (including your IP address) will be transmitted to and stored by Google on servers located outside Singapore. Google is based in the United States of America (USA). Should you wish to contact Google, you can find contact details on Google's Contact us page.

By using our website, you consent to the processing of data by Google in the manner prescribed by Google’s Privacy Policy and for the purpose set out above. Relevant legislation of the USA will apply. You can opt out of Google Tag Manager if you disable cookies, JavaScript, or use the opt-out service provided by Google.

Web beacons

A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server.

Ingeus or its service providers may use web beacons to track the effectiveness of third-party website that provide us with recruiting or marketing services or to gather aggregate visitor statistics and manage cookies.

You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address, but cookie information will not be recorded.

In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.

Location-based tools

Ingeus may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.

Social media widgets and applications

Ingeus’s website may include functionality to enable sharing via third party social media applications, such as the Facebook Like button and X widget. These social media applications may collect and use information regarding your use of Ingeus’s website. Any personal data that you provide via such social media applications may be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the respective companies that provide the application. We do not have control over or responsibility for those companies or their use of your personal data.

In addition, Ingeus’s website may host applications or services (collectively "social media features"). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal data that you provide on any Ingeus social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.

Your choices

You have several choices regarding your use of Ingeus’s website. In general, you are not required to provide personal data when you visit our website. However, if you apply to receive information about our services, register for services, events and updates or wish to apply for a job, provision of certain personal data will generally be required.

If you do not want to receive marketing material from us, you can contact us as through your coach or case manager, via our reception on +65 62024700 or through our website here.

This Privacy Policy may be updated from time to time

We may update our Data Protection Privacy Policy from time to time. Please revisit this webpage periodically for any changes. Changes to this Privacy Policy are effective when they are posted to our website.

Last updated: 20 November 2024